They didn't just steal from her bank account.
They took the vital elements of her — name, social insurance number and even her driver's licence.
Now they may have moved on to someone else — taking one of the mobile phones they registered using her identity and transferring it to another victim. But they could come back to victimize her again.
And when she walked into a police station in her neighbourhood to report this crime, the officer behind the counter dismissed her — saying he was busy and she should go home and call it in.
Police eventually came to take a statement, just over a week ago now. They said there wasn't much they could do and they hear of 100 identity theft cases daily.
"You do all the work in protecting yourself," she's learned. "It's all up to you."
In fact, Daniel Williams, of the Canadian Anti-Fraud Centre, says identity theft is the fastest-growing crime in Canada and beyond.
Even death isn't a barrier.
Every year in the U.S. alone, according to data firm ID Analytics, nearly 2.5 million dead Americans have their identities stolen.
While Williams says local investigators may have little success tracking down bad guys, since they often work several jurisdictions away, having a police report can lead to arrests. And if a person's stolen identification is used in other crimes, there needs to be alarms raised early.
"Once a con man gets a bit of information, getting the rest is not too hard," he says, adding consumers have to be proactive — watching computer settings, regularly checking bank statements and keeping a close eye on credit ratings using either Equifax Canada or Transunion Canada.
For the 46-year-old mother of one recently conned — we're not giving out any information that could compromise her further — the theft has left tattered nerves, damaged credit, loss of work to replace what's been compromised and unanswered questions about how her information was stolen in the first place.
She partly suspects filling out paperwork for a loan last year.
Though she knows someone gained access to her computer, and even disabled her anti-virus software.
So her home Internet lines that once were taken for granted are now looked at with suspicion.
"I'm so careful now," she adds.
"I used to keep so much information on that (computer). But not any more."